Ticket State Machine + Multi-Stage SLA Timers
First-response and resolution SLA timers run precisely across the intake → assignment → processing → closure flow.
- SLA policies by priority
- Visual warning when a breach is approaching
Deskline
A predictable help desk bill — KRW 9,900 per agent
Zendesk-class SLA and automation depth on top of Korean communication channels. AI uses a credit cap instead of runaway usage billing.
Pricing
Start in the free tier. Once you exceed it, you are billed only by the criteria below. Items not listed as pricing criteria do not increase the price no matter how much they grow.
Free Start
2 agents free
Start immediately without registering a credit card. We notify you when the limit is exceeded.
Paid From
KRW 9,900/agent·month
Actual charges are calculated from usage according to the pricing metric below.
Youth Organizations
Complaint · safety report intake
Eligibility is finalized after organization verification.
| Pricing metric | Billing method | Calculation |
|---|---|---|
| Number of agents | Per agent · month | Charged per agent who handles tickets. Ticket count is not billed. |
Key Features
What Deskline actually does.
Escalation · Macros · Automation
Turn repetitive replies into macros and automatically escalate neglected tickets — agents can focus on judgment.
- Rule-based automatic assignment
- Macro variable substitution
CSAT/FCR Reports + AI Credit Cap
Track satisfaction and first-contact resolution in reports, while AI summaries and drafts stay within a defined credit cap — keeping billing predictable.
- Monthly credit cap
- Quality reports by team and agent
Integration with Other GROVES Platforms
They connect by default without separate setup. Click a card to open the relevant platform.
Other Platforms in the Same Category
These services are also in Communication.
Considering Deskline?
We will help organize the right configuration. Start with the free tier, and once organization verification is complete, youth organization conditions apply.